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If you are a Con-Serv Retailer, you now have the option to process your orders online. Online ordering couldn't be easier, saving you time and money!

Con-Serv specialises in the design, manufacture and supply of bathroom, healthcare and plumbing supplies. We pride ourselves on taking the finest raw materials to craft products that are not only stylish, but will withstand the diverse needs of both domestic and commercial environments.

To access Con-Serv's Retailer Online Ordering System, you will need a Con-Serv Retailer Account. To learn more about becoming a Con-Serv Retailer, visit our Retailer page or contact our Customer Service Team on (07) 3630 5744 during office hours or email mail@con-serv.com.au.

If you have an existing Con-Serv Retailer Account, simply complete the Register for an Online Account form on our website and one of our Customer Service Team members will be in touch to set up your account.

Benefits of Con-Serv's Online Order

After your online account has been approved, you can log in at any time to view your custom pricing, place an order, review past orders, check the status of your orders and so much more. Follow the easy step-by-step guide below to get started.

  • View your custom pricing and discounts
  • Process online orders
  • Set up favourites for quick re-ordering
  • Track your order status
  • View past order
  • Upload bulk orders 

 How to process an online order

online step 1 1. GETTING STARTED!
Go to the Con-Serv website www.con-serv.com.au. Select the Login/Sign Up button on the top Menu bar. You will need to have a Con-Serv Retailer Account before you can process an online order.
DON'T HAVE AN ACCOUNT? Learn more about becoming a Con-Serv Retailer HERE.

online step 2 2. LOG ON
Your username will be your account registered email address. A temporary password will have been emailed when your online account was approved. Alternatively select FORGOT PASSWORD and a link to reset your password will be sent to you.
online step 3

3. ENTER YOUR ORDER!
Add products to your cart. Products can be found by entering the product code in the SEARCH panel, or navigating to products from the website and selecting “Add to Cart”.
DID YOU KNOW? For faster and more accurate searches, type the product code without the spaces. e.g. hs900ps instead of HS 900 PS

online step 4 4. CHECK OUT
Once you have finished adding products to your cart, select the CHECKOUT button from your shopping cart and an Online Order form will appear to be completed.
online step 5 5. ADD YOUR DETAILS
Complete the online order form noting that the PURCHASE ORDER NUMBER and SHIPPING fields are mandatory and must be completed to proceed.
online step 6 6. CONFIRM ORDER
Click on the CONFIRM ORDER button. In a few seconds a CHECKOUT SUCCESS window will appear. You will also receive order confirmation to your nominated email account.

order online video

 

Frequently Asked Questions

1. I don’t know what my username is?
Your username will be the main contact email on file. If this is not the case, please contact our Customer Service Team and we will update the details and send you a new temporary password.

2. Can we have multiple logins for our business?
Yes, please contact our Customer Service Team and we can set up additional logins for your accounts.

3. I can’t find the product on your website?
Special makes, custom colours and obsolete products do not appear on our website. To order these items, please contact our Customer Service Team and we will raise an order for you.

4. Can I change my shipping address so my order is directed to an on site customer?
Yes, simply add the alternative address in the COMMENTS window at the bottom of the online order form and one of Customer Service Team members will contact you to confirm your delivery^ information.

^Delivery to secondary sites will incur an additional freight delivery charge. 

5. Can I change or cancel an order once it has been placed online?
Yes, simply contact our Customer Service Team and they will update the order for you.

6. Can I access my quotes and order online?
No, if you have received special pricing for a project you will need to order through our Customer Service Team to secure your pricing.

7. Can I update my details online?
No, as your details are directly linked to our Account system, any changes to your company profile will need to be verified before we can update the system. Please email any account changes to mail@con-serv.com.au and our team will update your account within 1-3 business days.

8. Can I download and pay my monthly account online?
No. Statements will continue to be sent each month with payment due as per your existing Terms and Conditions.

 

For more information contact our Customer Service Team on 1300 467 322 or mail@con-serv.com.au

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